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Florida State University
Location & Hours:
  C6124 University Center
  Monday- Friday, 8am - 6pm
OTC Satellite Help Desk
  Monday- Friday, 9am - 4pm
  Walk-ins Welcome! Oglesby Union
Contact: send mail
Phone: 850-644-HELP (4357)
  
 Faculty/ Staff Ethernet
For most problems concerning Faculty/Staff Ethernet connections you will need to contact the Technology Services Help Desk by email help@otc.fsu.edu or call 850.644.HELP (4357) (). A ticket will be created for a technician to correct the problem.

However, there are some troubleshooting steps Faculty/Staff can follow prior to contacting the helpdesk to determine if contacting the helpdesk is necessary.

  1. Make sure both end of your ethernet cable are plugged in. Plug one end of your Ethernet Cable (CAT5) into the data jack on the wall and the other end into the data jack of your Ethernet card (This is located in the back of your computer).
  2. The yellow cable below is an Ethernet cable and the cable to the right is a standard telephone cable. Take notice of size difference between the two. Ethernet cables are noticeably thicker and will not fit into a standard phone jack.




  3. If you have properly connected the cable, the small LED lights on the Ethernet card should light up.




  4. If both of the LED lights on the Ethernet card do not light up or a problem persists, please contact the Helpdesk at (850) 644-HELP (4357) or email help@otc.fsu.edu. A work order request will be submitted on your behalf.

All questions can be directed to the Technology Services Help Desk (850) 644-HELP (4357). Our hours are Monday – Friday 7:30am-7:30pm, Saturday – Sunday 10am-6pm. You may also email us at help@otc.fsu.edu.