HOME
• What are the hours of operation for the Help Desk?
• Where is the Help Desk located?
• How can I contact the Help Desk?
• What are the recommendations for the purchase of a new computer?
• Can the Help Desk fix my computer if I bring it in?
• I can’t find the answer to my question here.

EMAIL

•Recipients can't read your email attachments?

• JES FAQ
• How do I create a Garnet/Mailer account?
• Can I keep my account when I leave FSU? How long?
• Do I need to have a FSU card to get a Garnet/Mailer account?
• Why am I still unable to sign up for a Garnet/Mailer account even though I just got my FSU Card?
• I tried to create my Garnet/Mailer account and I got an error.
• What is my employee number?
• Can I access my email while I am out of town?
• I am unable to send email in Outlook/ Outlook Express/Eudora/Etc.
• I am unable to check my email in Outlook/Outlook Express/Eudora/Etc.
• How do I create, transfer files to or use my CS account?
• How do I forward my Garnet/Mailer account?
• How do I expand the headers in an email?
• How do I get an Admin email account?
• How do I configure my Outlook for Encryption?
• How do I get dial up for my home computer?
• How do I configure outlook to connect to the exchange server without having to establish a vpn connection?

PASSWORD
• What is a special or non-alphanumeric character?
• How do I change my Admin email password?
• How do I change my Secure Profile password?
• How do I change my Novell password?
• How do I change my NWRDC password?

INTERNET ACCESS
• Please note that FSU no longer has a modem pool.
• What is the policy on Peer-to-Peer file sharing?
• I live in the residence and cannot get Internet access. How do I set up my computer for Internet access in the residence hall?

SECURITY PROFILE
• I cannot remember my password, and my password reminder is not taking my answer.
• What is my PIN?
• Is the password or password reminder case sensitive?
• I am receiving the message that my account is locked.
• I am trying to set up my profile, but it seems I have forgotten what terms I attended.
• How do I fill out an online employment application?

COURSE WEBSITE
• How can I access Blackboard?
• What username and password do I
• I can access my email, but not Blackboard.

MISCELLANOUS
• I have a very large print job. How do I utilize the Remote printing to the Copy Center?

FAQ ANSWERS

HOME FAQs

What are the hours of operation for the Help Desk?
HOURS OF OPERATION:
M-F, 8am-6pm

Where is the Help Desk located?
Our main office is located in C6124 University Center
Monday - Friday from 8am to 6pm.
Closed on weekends, breaks, and holidays.

we also have a satellite office:

OTC Satellite Help Desk
Walk-ins Welcome!
Monday- Friday, 9am - 4pm
Next to Einstein Bros. Bagels - Oglesby Union.

How can I contact the Help Desk?
You can choose from the following:
CALL US @ (850) 644-HELP (4357) - This is the easiest way to contact the Help Desk. We have a large staff of qualified technicians available to answer your call. This will also save you time since most questions can be answered over the phone.
SEND E-MAIL to: help@otc.fsu.edu - Be sure to include your full name and phone number so we can contact you. Please be descriptive and complete when you ask for assistance. The more information you can provide,
BROWSE THIS SITE AND THE FSU INTERNET - The website is open 24/7. If you have time to surf, you may be able to find what you need by browsing. We have answers to many frequently asked questions (FAQs) and/or links to access the answers via other departments at FSU or on the Internet. The menu at the upper left of this page breaks down some of our support options. Walk-ins are welcome at our Satellite Office in Oglesby Union (next to Einstein Brothers Bagels).

What are the recommendations for the purchase of a new computer?
Our Guide to Computing Resources is an online reference guide that addresses most computing questions a new student may have. If you wish purchase a new computer or an already owned computer, take look at our recommendations first. *Please be sure to make a note of if the student will reside on or off campus. If the student will reside off campus you will need to know if the residence will have ethernet access. This will help you determine if a modem or an ethernet card is needed.

Can the Help Desk fix my computer if I bring it in?
The Help Desk strives to provide support to the FSU community. Unfortunately, we are not equipped to offer this service. You may wish to take advantage of the services offered by the Computer Store on campus. Their phone number is 644-7344.

I can’t find the answer to my question here.
You may contact us by:
Email: help@otc.fsu.edu
Call, 850.644-HELP (4357)
OTC Satellite Help Desk
Walk-ins Welcome!
Monday- Friday, 9am - 4pm
Next to Einstein Bros. Bagels
- Oglesby Union

EMAIL FAQs

Recipients can't read my email attachment:
It has come to our attention that there are still users within FSU that are still sending attachments using Uuencoding.  Uuencoding, as you may recall, is a form of encoding binary files into ASCII format so that mail and attachments can be sent over email systems that by themselves are not capable of transmitting binary characters. Although still used, most mail systems have adopted the MIME format.  This has caused a few problems with clients that do not have the ability to read Uuencoded attachments.   To ensure that email continues to flow without problems, we ask that you and perhaps any customers that you service check your email clients to ensure that only the MIME format is used for attachments. If your customers have any questions, please feel free to have them call the Help Desk at 644-HELP.  They (the Help Desk) has been alerted to this problem.  Thank you.

How can I create a Mailer account?
You can create a Mailer account by going to the CARS website. Please select New Accounts. You will need to select your appropriate status, Faculty/Staff or Student. If you have any more questions about your garnet account, you may find the answer here.

Can I keep my account when I leave FSU? How long?
OTI allows FSU email accounts to remain active for a grace period of at least 120 days after student graduation and/or employee termination to ease transition to a new Internet service provider. The account will expire after this time unless the student re-enrolls in classes or becomes an employee of FSU. The University currently provides email forwarding for @fsu.edu email aliases for life.

Do I need to have a FSU card to get a Garnet/Mailer account?
Yes. You must have your FSU card or FSU card number to get a Garnet/Mailer account.

Why am I still unable to sign up for a Garnet/Mailer account even though I just got my FSU Card?
It takes at least 24 hours for the system to update with your FSU card information. It may take up to 72 hours.

I tried to create my Garnet/Mailer account and I got an error.
Many of the errors that occur while trying to create a Garnet/Mailer account are due to incorrect password formats. Your password needs to start with a letter and cannot be your name or your initials. If your password is easily cracked, the system may also generate an error. Your password needs to have a special character. We recommend that you use the following characters: + - = ! # % .

If you are using the correct password format, try refreshing the browser window.

What is my employee number?
Your employee number is your social security number.

Can I access my email while I am out of town?
You may access your email while you are out of town by going to the Webmail website.

I am unable to send email in Outlook/ Outlook Express/Eudora/Etc.
If you are unable to send, it could be from a number reasons. The two main reasons you may be unable to send email relate to password issues and internet service provider. Please test your password (login on the Webmail site). Then verify your email program settings. *Check email settings.*

I am unable to check my email in Outlook/Outlook Express/Eudora/Etc.
You will need to verify your email program settings. *Check email settings.*

How do I create, transfer files to or use my CS account?
The Computer Science department has its own CS Help Desk. You will need to contact them

How do I forward my Garnet/Mailer account?
You can forward your email by completing the form on UCS’ Account Maintenance website. You will want to wait about 2 hours to be sure that request has been processed.

How do I expand the headers in an email?
Spamcop.net has a full list of email programs. Find your email program and follow the instructions.

How do I get an Admin email account?
If the account is for a new employee, the supervisor or the departmental technician will need to send an email to help@otc.fsu.edu. We will need the users first, middle, last name and the department the new employee will work under. The request must be in writing.

How do I configure Outlook for Encryption?
We now have detailed instructions for configuring the Local Client of Outlook 2000/XP this PDF.

PASSWORD FAQs

How do I change my Mailer password?
You may reset your password by going to campus.fsu.edu and clicking on 'Reset your password' located to the right of the login area. Enter your FSUID username. If you are a student or employee, you will need to validate your credentials using your FSUCard and your SSN or FSUSN. After validation, you will be asked to enter a new password. This new password may not be one of your last 3 passwords.

What is a special or non-alphanumeric character?
A non-alphanumeric character is a character that is NOT a number or a letter. For example: + - = ! # % .

I am trying to change my email password and I am getting an error.
Many of the errors that occur while trying to change a Mailer password are due to incorrect password formats. Your password needs to start with a letter and cannot be your name or your initials. If your password is easily cracked, the system may also generate an error. Your password needs to have a special character. We recommend that you use the following characters: + - = ! # % .

If you are using the correct password format, try refreshing the browser window. If you continue to have problems, please contact call us.

How do I change my Admin email password?
If you check your Admin email in Microsoft Outlook, you may be able to change your own password. *Verify how to change password*

How do I change my password?
Go here to change your password.

How do I change my Novell password?
You may change your Novell password. For more information, please go to Novell password page

How do I change my NWRDC password?
You will not be able to change your NWRDC password on your own. Please call us -644-HELP(4357).

INTERNET ACCESS FAQs

What is the number for dial up access?
FSU no longer has dial up access.

What is the policy on Peer-to-Peer file sharing?
Not allowed - see the reshall policy page

I live in the residence and cannot get Internet access. How do I set up my computer for Internet access in the residence hall?
Please see our Easy Guide for Getting Connected in the Residence Hall. Choose the Ethernet section and select your OS (i.e. MAC, Windows)

ONLINE PERSONALIZED WEB SERVICE/SECURITY PROFILE FAQs

I cannot remember my password, and my password reminder is not taking my answer. What should I do?
You will need to call the Help Desk to have your profile reset.

What is my PIN?
By default, your pin number is the two digits of your birth month and the last two digits of your birth year. If you try this and it does not work, call the Current Records department of the Registrars office (850)644-3403.

Is the password or password reminder case sensitive?
The password is case sensitive. The password reminder is not.

I am receiving the message that my account is locked.
You will need to wait one hour for the account to reset itself. You will be able to try again at that time.

I am trying to set up my profile, but it seems I have forgotten what terms I attended.
Call the Technology Services Help Desk for assistance -644-HELP(4357).

I am having problems completing the online Employment Application.
Please call the Help Desk for assistance -644-HELP(4357).

COURSE WEBSITE FAQs

How can I access Blackboard?
You may access Blackboard by going to http://campus.fsu.edu and login with your FSUID.

What username and password do I use to access Blackboard?
Use your FSUID.

I can access my email, but not Blackboard.
Please go to campus.fsu.edu and reset your password to what it is now. You will need to wait about 30 minutes. You will need to try to login to Blackboard again. If you continue to have problems, please contact the Help Desk.

MISCELLANEOUS

I have a very large print job.

For all your printing needs - check FSU's Printing and Mailing site.